Director

Meg Horgan, R.N., M.S.N., is responsible for education and consulting services at CareScience. Ms. Horgan guides healthcare leaders to approach today's complex care management issues by building care management processes and infrastructure, and by providing the education, knowledge and information necessary to effectively make care decisions. Prior to joining CareScience, Ms. Horgan was the Director of Clinical Redesign and Outcomes Management at Graduate Health Systems in Philadelphia, managing a system-wide clinical and financial outcome improvement program. She came to Graduate Health Systems from the Hospital of the University of Pennsylvania (HUP), where she was the Administrator of the Quality Improvement Department. In that role, she directed the outcomes monitoring program for the medical staff and hospital departments and managed the information systems that supported the performance improvement program. Ms. Horgan has additional experience working in a peer review organization and several years of direct healthcare delivery. She received her M.S. in nursing and bachelors degree from Gwynedd-Mercy College.

Senior Consultant

Aubrie Augustus is a Senior Care Management Consultant for CareScience. She has over 15 years experience in quality management and performance improvement and is an experienced facilitator, project manager, and educator in CQI methodology. Before coming to CareScience, Ms. Augustus served as Director of Performance Management and Education at Sisters of Mercy in Laredo, Texas. In that role, she contributed to re-designing operations in medical staff quality, patient risk and safety, and CQI training and development programs. Prior to assuming her role at the Sisters of Mercy, Ms. Augustus provided managerial and operational consulting for acute care, ambulatory care, and home health agencies. Her consulting emphasis encompassed organizational reviews for JCAHO, accreditation readiness, and enhancement of quality improvement, utilization and case management programs. When Mercy and Baptist Hospitals in New Orleans merged, Ms. Augustus' position as Director for Quality and Utilization Management for Mercy (200 beds) was expanded to Director of Quality, Utilization and Social Services for the newly created Mercy Baptist Medical Center (535 beds). Ms. Augustus earned her M.H.A. at Trinity University in San Antonio, TX and her B.S.N. at McNeese State University in Lake Charles, LA.

Senior Consultant

Rosemary Berg is a Senior Care Management Consultant for CareScience. Ms. Berg has more than 20 years of experience in healthcare management, process design, implementation, and process improvement. Throughout her career, her emphasis has been on implementing innovations in diverse healthcare settings, including hospitals, primary and specialty care practices, outpatient services, health promotion, occupational health, and epidemiology. Prior to joining CareScience, Ms. Berg directed a team for Health Improvement at an integrated delivery system in Tucson, AZ, where she designed and implemented population and disease management programs across the continuum of care. Before her work in health improvement, she served as Vice President of Product Management at PhDx Systems, an outcomes management software company in Albuquerque, NM. At PhDx, Ms. Berg was responsible for the development of software application specifications, software programming, testing, documentation, implementation consulting, planning, and training. Ms. Berg received her B.S. in Medical Microbiology from the University of Wisconsin-Madison, her ME.d in Adult Education and Professional Development from the University of Wisconsin-Eau Claire, and her M.B.A. in Healthcare Administration from the University of Arizona.

Senior Consultant and Account Manager

Margaret Hickey is a Senior Care Management Consultant and Account Manager for CareScience. Ms. Hickey has been with CareScience for over 5 years. She specializes in educating clients on population-based clinical analysis, improvement opportunity identification, and action plan development to implement process change. Prior to CareScience, Ms. Hickey worked as a Senior Consultant at QuadraMed Corporation where she oversaw the implementation of their case management and decision support software. Before QuadraMed, she worked as a Senior Consultant at McFaul & Lyons where she performed operational assessments of client hospitals for case management models and a streamlined clinical pathway development processes. Before her consulting career, Ms. Hickey gained her expertise in case management working as a Geriatric Case Manager at United Healthcare Corporation in Minneapolis, MN where her services were outsourced to Memorial Hospital of Burlington County in Mt. Holy, NJ. At Memorial Hospital, Ms. Hickey assisted with the development of an integrated case management model and reduced overall length of stay for designated populations. She received her nursing diploma from Helene Fuld School of Nursing in Camden, NJ and her B.S.N. from Widener University in Chester, PA. She has been a nurse supervisor, nurse manager, and staff nurse for several hospitals in various different departments.