Dawn Allen, R.N.
Director of Quality Management, Adena Health System,
Chillicothe, OH

Paul P. Antonecchia, M.D., M.B.A., F.A.C.P.
Medical Director, Informatics
St. Vincent's Medical Center, Bridgeport, CT

"Resident Physicians Linked with Care Management / Evidenced Based Medicine"

Dr. Antonecchia is Medical Director of Informatics and a Clinical Outcomes Specialist at St. Vincent's Medical Center, Bridgeport, CT. He also serves as the Chair of the Performance Improvement Committee. Dr. Antonecchia continues to treat patients on a part-time basis in his private practice in Trumbull, CT. He received his medical degree from Manhattan College in Riverdale, NY and did his residency in Internal Medicine and was the Chief Medical Resident at Westchester County Medical Center in Valhalla, NY. He is currently a candidate for an M.B.A. from the University of Hartford, West Hartford, CT. He is Board Certified in Internal Medicine and he is a member of the American Board of Quality Assurance and Utilization Review Physicians.

Kristina Arrington Cherry, R.N., D.S.N., C.C.R.N., A.P.R.N.
Director of Cardiovascular Services
Brookwood Medical Center, Birmingham, AL

"Heart Failure a Collaborative Performance Improvement Team Project"

As Director of Cardiovascular Services at Brookwood Medical Center, Ms.Cherry is in charge of the daily operations of the CCU, ICU, Cath lab, Non Invasive Cardiology, Monitoring Services, and Cardiac Rehabilitation Units. She also produces CV clinical improvement and team initiatives. Ms. Cherry received her M.S.N. at Emory University and her D.S.N. at the University of Alabama. She brings 20 years of experience to her current role at Bookwood and is the team leader for Acute Myocardial Infarction, Heart Failure and CABG team.

Nicholas Augustinos, M.B.A.
Vice President, Market Development, CareScience
Moderator of Session

Part 2: "The Care Data Exchange: Funding Models and Strategies"

Mr. Augustinos is Vice President for Market Development for CareScience. He comes to CareScience with 17 years of healthcare consulting, strategy and business development experience. Prior to joining CareScience he consulted with for-profit and not-for-profit organizations. Mr. Augustinos worked at Healtheon/WebMD as Vice President responsible for marketing and sales for the Western Region. Prior to joining Healtheon/WebMD, he was with Deloitte Consulting (Braxton). At Deloitte Consulting, he provided consulting services to payors, providers and integrated delivery networks. Before joining Deloitte Consulting, he was with APM, Inc. a large healthcare operations and strategic consulting firm. Mr. Augustinos received his Industrial Engineering Degree in Athens, Greece and a B.Sc. in Mechanical Engineering from King's College, University of London. He received his M.B.A. from University of Michigan, Ann Arbor.

Joseph G. "Jay" Barbaccia, Pharm D.
Associate Director of Clinical Pharmacy Services Washington Hospital Center, Washington, DC

"'Pharmacovigilance': Use of Care Management System to Monitor Cost Effectiveness and Cost Efficiency in Drug Utilization"

Dr. Barbaccia joined the staff at the Washington Hospital Center in 1975. During his tenure he has served the hospital as a Clinical Pharmacist, Assistant Director, Associate Director, and is currently the Director of the Pharmacy department. His primary practice interests have been in the areas of critical care, transplantation, cardiology, and pharmacoeconomics. Dr. Barbaccia has served on the faculties of multiple universities including: Howard University, Medical College of Virginia, Shenendoah University, the University of Maryland, and the Catholic University of America. He has been a member of the American Society of Health System Pharmacists since 1974 and has served the Society on numerous taskforces, councils, and in their House of Delegates. In 1995, he was named as a Fellow of the society in recognition of sustained contributions to practice excellence. Dr. Barbaccia received his undergraduate degree in Pharmacy from the Rutgers University College of Pharmacy in 1973. He completed his Doctor of Pharmacy Studies (Pharm.D.) in 1975 at the Philadelphia College of Pharmacy and Science. He concurrently completed his residency in pharmacy at the Thomas Jefferson University Hospital in 1974.

Terri-Anne Bone, R.N., B.S.N.
Quality Management Coordinator
Mercy Health Center, Oklahoma, OK

"Improving Outcomes in Community Acquired Pneumonia Patients"

Ms. Bone is the Quality Management Coordinator for Mercy Health Center in Okalahoma City, OK. In this role, she collects, analyzes and reports performance improvement data to the Medical staff and other Mercy Health Center committees. She also acts as the Project Leader for the implementation and integration the Care Management System into the quality initiatives at the health center. She provides supportive and consultative services regarding performance improvement efforts to teams, committees and departments throughout Mercy Health Center. Ms. Bone received her BSN in Nursing from the University of Manitoba in Winnipeg, MB, Canada.

J. Bryan Bushick, M.D., M.B.A.
Senior Vice President, Business Development
CareSience

"Linking Risk Management to Improved Patient Safety"

J. Bryan Bushick, M.D., M.B.A., has been with CareScience since December 1999. He currently serves as Senior Vice President, Business Development. From July 1999 to December 1999, he was Chief Executive Officer of HealthTides.com, an online professional opinion research firm. Dr. Bushick served as Vice President, Clinical Business Alliances, and later, Vice President, Business Operations for ThinkMed, a managed-care decision support company from September 1997 through May 1999. Before joining ThinkMed, Dr. Bushick was Vice President, Delivery System Integration at United HealthCare from 1993 through 1994 and System Vice President, Performance Measurement and Improvement at Allina Health System from 1994 to 1997. Dr. Bushick earned his B.S. from Dickinson College and his M.D. from the University of Pennsylvania and his M.B.A. from The Wharton School of Business.

Steve Carson
Associate Vice President for Care Management
Temply University Health System

"Redesigning the Care Management Process"

Steven R. Carson, RN, MHA, Associate Vice President, Care Management for Temple University Health System, holds a Master's degree in Health Administration from Saint Joseph's University and a Bachelor's degree in Nursing from Gwynedd Mercy College. Carson has over twenty years of experience in health care serving in a variety of roles in the Philadelphia health care market. He is as board member of the Southeastern Pennsylvania Association for Health Care Quality. In his current role Carson is responsible for the integration of the Care Science tools into the care management programs at each of the Temple University Health System (TUHS) Hospital's. TUHS is in the early phase of integrating performance improvement, case management and risk into an integrated model.

Valerie Crafts
Project Leader, Decision Support Services
Borgess Health Alliance, Kalamazoo, MI

"Beyond Outcomes: Developing Consistent Data Analysis Framework"

Ms. Crafts is currently the Project Leader in Decision Support Services at Borgess Health Alliance, specializing in the development, implementation, management, and overall coordination of the Care Management System. She has four years experience using the Care Management System and was a presenter at the CareScience 2000 National Conference. Ms. Craft is certified by AHIMA as a Certified Coding Specialist with experience in inpatient/outpatient/ambulatory, surgery, and hospital ER coding. She received her B.S. at Western Michigan University.

Ralph Dean
Former Executive Chief Officer
Cooper Health System, Camden, NJ

"ED Simulation: Improving ED Throughput"

Mr. Dean is Executive Vice President and Chief Operating Officer for The Cooper Health System, a $.5 Billion integrated delivery system anchored by Cooper University Hospital, a 500 bed tertiary-level center serving the two million residents of southern New Jersey. Among his accomplishments as Chief Operating Officer is the successful execution of a financial turnaround plan to rescue the health system after two consecutive years of operating losses in excess of $34 million. In addition to cutting expenses and consolidating services, Mr. Dean reconstructed patient accounting and healthcare access front and back-office operations resulting in over 40 million dollars in additional cash collections over a 12-month period. Mr. Dean received a B.S. in Business Administration in Finance and Economics from the University of Oklahoma, and his M.B.A. from the University of Colorado.

Sandra R. DeJong, M.S.N., B.S.N., R.N.
Clinical Nurse Specialist
Borgess Health Alliance, Kalamazoo, MI

"Beyond Outcomes: Developing Consistent Data Analysis Framework"

Ms. DeJong is a Clinical Nurse Specialist for the Medical and Surgical Units at Borgess Medical Center. In this role, her responsibilities encompass the following roles: clinical practitioner, educator, researcher, and consultant. She is also involved in outcome management for the various patient populations for her units. Her research is focused on the respiratory patient population. Ms. DeJong has presented at several educational information conferences nationwide and to various groups including nursing conferences, college classrooms, and community groups. She has extensive knowledge and experience with the Care Management System. She received her M.S.N. from University of Minnesota and her B.S.N. from Bethel College in St. Paul, Minnesota. She received her R.N. at the St. Joseph Mercy School of Nursing in Sioux City, IA.

Catherine Dimou, M.D.
Medical Director
Rush Health Associates, Chicago, IL

"Leadership Lessons: Creating a Climate for Clinical Improvement"

Dr. Dimou is Medical Director at Rush Presbyterian St. Luke's Health Associated in Chicago, IL. In her role as Medical Director she is responsible for medical management and directs comprehensive utilization and quality program for 45,00 members as well as develop clinical integration programs for the Rush Network. Prior to her role as Medical Director, she served as Medical Director of the Department of Utilization Management, Associate Medical Director and Staff Attending Physician. She has also served as a Staff Physician at Vencor Hospital in Chicago, IL and was an Assistant Professor at Rush Medical College. Dr. Dimou is a member of the Institute of Medicine (IOM), Chicago Chapter, the American College of Physicians, the American Medical Association, the Illinois State Medical Society and the Chicago Medical Society. She received her M.D. at Rush Medical College in Chicago, IL and her B.A. from University of Illinois at Urbana-Champaign.

Jane Dresselhaus, R.N., M.S.N.
Performance Improvement Coordinator
Bon Secours, Mary Immaculate Hospital, Newport News, VA

"The MUPIT Show - A Process for Ensuring Safe and Effective Administration of Continuous Heparin Infusions"

Ms. Dresshelhaus brings extensive nursing management and administrative experience to her position of Performance Improvement Coordinator at Mary Immaculate Hospital. She currently conducts root cause analysis in response to sentinel events or near misses. She also conducts and manages the physician peer review and medical staff quality system assuring compliance with regulatory bodies. She received her M.S.N. from the University of Cincinnati and currently is attending a year-long Executive Patient Safety Fellowship at the Medical College of Virginia.

Bernard Emkes, M.D.
Medical Director, Managed Care
St. Vincent Hospital, Indianapolis, IN

"Improving Length of Stay Using Select Practice™ Benchmarking"

Dr. Emkes is the Medical Director of Managed Care at St. Vincent Hospital in Indianapolis. As Medical Director he works with attending physicians, case managers, insurance plan medical directors, and numerous departments to promote efficient care. Prior to joining St. Vincent Hospital in 1998, he practiced medicine in a group practice for 23 years. He has assumed several leadership roles including past president of the St. Vincent medical staff, the Indianapolis Medical Society, and the Indiana State Medical Association. Dr. Emkes currently participates on several State boards championing the business side of medicine along with his interest in patient safety. Dr. Emkes received his M.D. from Indiana University School of Medicine.

Jan Englert, R.N.
Clinician Outcomes Manager
North Mississippi Health Services, Tupelo, MS

"CareScience: What Have You Done for Us Lately?"

Ms. Englert is the Manager of the Clinical Outcomes program at North Mississippi Health Services in Tupelo, Mississippi. In this role, she leads a team of seven outcomes managers and two data analysts. This team coordinates population-specific clinical improvement projects and leads the development of outcomes profiles for medical and surgical practices. Ms. Englert and her team are responsible for improving clinical efficiency and providing clinical practice analyses and physician profiles to over 300 physicians. These clinical improvement activities have resulted in numerous national publications and presentations, including a June 2001 article in JCAHO "Journal on Quality Improvement". Prior to 1995, Ms. Englert worked as a nurse for 20 years, caring for people in various settings, from home to critical care in Missouri and Mississippi.

Jacqueline Ennis, Ph.D.
Vice President of Outcomes Research
Washington Hospital Center, Washington, DC

" 'Pharmacovigilance': Use of Care Management System to Monitor Cost Effectiveness and Cost Efficiency in Drug Utilization"

Ms. Ennis is Vice President of Outcomes Research at Washington Hospital Center in Washington, DC. In this role, Ms. Ennis is responsible for the design and development of analyses which measure the effectiveness of clinical treatment programs and protocols across the MedStar Health System, with emphasis on the Southern Region. Previous to this job, she served as the Assistant Commissioner for Research and Data Management for the VA Department of Mental Health and held a similar position in Oklahoma. Ms. Ennis specializes in the use of data for decision-making and has been instrumental in the implementation of the Care Management System across the MedStar Health system. She received her Ph.D. in Health Service Management from Virginia Commonwealth University and her M.P.A. from Texas Christian University.

Walter Ettinger, M.D., M.B.A.
Vice President of Medical Affairs and Medical Education
Lenox Hill Hospital, NY, NY

"Putting into Practice a Redesigned Program"

Walter H. Ettinger, M,D,, M,B,A. is Vice President of Medical Affairs and Medical Education at Lenox Hill Hospital. In his role, Dr. Ettinger oversees quality and performance improvement, Medical Board affairs, credentialing, medical education, research, accreditation and regulatory standards and compliance. A board-certified specialist in internal medicine, rheumatology and geriatric medicine, Dr. Ettinger came to Lenox Hill Hospital from Virtua Health, Inc., a four hospital community health system in New Jersey, where he was the Executive Vice President and Chief Medical Officer. Among his accomplishments at Virtua, Dr. Ettinger successfully implemented Six Sigma, a process improvement methodology utilized in many industries to achieve high levels of quality, productivity and financial stability. Dr. Ettinger has published more than 100 manuscripts, 20 book chapters and three books on preventive gerontology and management of health care systems. He has received numerous honors and awards including the Brookdale Foundation Fellowship in Geriatric Medicine and the Geriatric Leadership Academic Award from the National Institute on Aging. He earned his M.D. from Johns Hopkins University School of Medicine and did his residency training in internal medicine at Yale-New Haven Hospital. He went on to complete fellowships in rheumatology, geriatrics and gerontology at Johns Hopkins and the National Institute on Aging. Dr. Ettinger holds an M.B.A. from the Babcock Graduate School of Management at Wake Forest University.

Lori Evans, M.P.H., M.P.P.
Director, Care Data Exchange Services, CareScience

"Care Data Exchange"

Ms. Evans manages the Santa Barbara County Care Data Exchange® project at CareScience. Ms. Evans brings to her project management role at CareScience over five years of healthcare experience in healthcare policy and research, healthcare operations, strategy, and IT implementation. Prior to coming to CareScience, Ms. Evans was a Senior Consultant at Kaiser Permanente Medical Group where she oversaw healthcare operations and IT projects. Prior to Kaiser, she served as a Research Associate for the Institute for Health Policy Studies, University of California, San Francisco School of Medicine. Before her research position, she worked as a Healthcare Analyst for the Center for Health Services Research and Policy at the George Washington University Medical Center. Ms. Evans has a B.A. from Ohio Wesleyan University, and M.P.H. and M.P.P. from George Washington and Georgetown University.

Camille Filoromo, R.N., Ph.D.
Surgical Services Outcomes Manager
Brookwood Medical Center, Birmingham, AL

"Surgical Site Infection Performance Improvement Collaborative"

Ms. Filoromo is Outcomes Manager of Surgical Services at Brookwood Medical Center in Birmingham, AL. In this role, she is responsible for all outcomes assessments, planning of interventions related to processes, implementation and coordination of interventions, as well as all phases of evaluation for the orthopedics, neurology, neurosurgery, general surgery, and rehabilitation units. Her additional responsibilities include surgical services case management, departmental employees, utilization review, and participation on various organizational regulatory and process improvement committees. Ms. Filoromo is also a member and research instructor for the University of Alabama at Birmingham Center for Disaster Preparedness, Department of Emergency Medicine. She received her Ph.D. in Health Ed and her Masters in Health Education and Health Promotion at the University of Alabama at Birmingham.

Carol Fridlin, R.N., B.S.N., C.P.H.Q
Manager of Quality Management
St. Vincent Hospital & Health Services, Indianapolis, IN

"Improving Length of Stay Using Select Practice™ Benchmarking"

Ms. Fridlin has been leading the quality process at St. Vincent for 17 years. She and her staff effectively use data to assist the institution with improvement initiatives. Ms. Fridlin has been a speaker at both national and state programs, including the National Association for Healthcare Quality (NAHQ) Educational Conference, the AHIMA National Convention, the National Utilization Management Convention, and the Indiana Association for Healthcare Quality Educational Conference (IAHQ). She has published articles related to physician profiling and data usage to improve clinical pathways. Ms. Fridlin is a graduate of Purdue University. She is also a member of the NAHQ and IAHQ.

John Garbo, R.N., M.A., C.P.H.Q.
Director, Outcome Measurement and Improvement
Ascension Health, St. Louis, MO

"Glycoprotein IIb/IIIa Receptor Inhibitor: Process for System-wide Improvements"

Ascension Health Heart Failure Collaborative

Mr. Garbo is the Director of Outcome Measurement and Improvement at Ascension Health in St. Louis, MO where he applies over 29 years of healthcare experience towards Process Improvement, Quality Management, JCAHO standards, and data analysis to improve clinical and administrative processes. Currently he acts as the internal consultant for health ministries that use the interpretation of outcomes data. He also oversees the submission, validation, and use of the Care Management System and Medicare limited data in 50 HMs across the Ascension System. Mr. Garbo received his B.S.N. from St. Louis University and his M.A. in Computers and Information Management from Webster University.

Howard Grant, M.D.
Howard Grant, M.D., Chief Medical Officer
Temple University Health System

"Redesigning the Care Management Process"

Dr. Howard Grant, 51, is Chief Medical Officer for the Temple University Health System. In this position he is responsible for oversight of all performance improvement, care management and medical staff issues at Health System institutions as well as physician involvement in freestanding and institution-based clinical programs. Grant - who is both a pediatrician and an attorney - joined Temple in 1997 as Chief Executive Officer and Chief Medical Officer of Temple University Children's Medical Center, and has held a variety of other positions within the health system and Temple University School of Medicine. Before joining Temple, Grant served as a Corporate Vice President for Medical Affairs at the Chester County Hospital for five years in West Chester, PA. Previously, he spent 10 years at the Children's Hospital of Philadelphia serving in various clinical and administrative positions including Director of Home Care Services and Medical Director for the hospital's Quality Assurance, Risk Management and Utilization Management Programs while serving as a Staff Pediatrician. He also has served as a Clinical Assistant Professor of Pediatrics at the University of Pennsylvania School of Medicine. Grant earned both his medical and law degrees from George Washington University in Washington, D.C., and his bachelor's degree in political science from the University of Pennsylvania. He completed his pediatrics residency at the Children's Hospital of Philadelphia. He is a member of the American Medical Association, the American College of Physician Executives, and is a fellow of the American Academy of Pediatrics.

Robert Hansom
Director of Loss Prevention, Risk Management Foundation,
Harvard Medical Institutions

"Improving Clinical Performance and Patient Safety: The Role of Risk Management as a Key Component of Care Management Strategy and Function"

Margaret Hickey, R.N.
Senior Consultant and Account Manager

Pre-Conference Workshop: "Advanced Query"

Ms. Hickey is a Senior Care Management Consultant and Account Manager for CareScience. She has been with CareScience for over 5 years. She specializes in educating clients on population-based clinical analysis, improvement opportunity identification, and action plan development to implement process change. Prior to CareScience, Ms. Hickey worked as a Senior Consultant at QuadraMed Corporation where she oversaw the implementation of their case management and decision support software. Before QuadraMed, she worked as a Senior Consultant at McFaul & Lyons where she performed operational assessments of client hospitals for case management models and a streamlined clinical pathway development processes. Before her consulting career, Ms. Hickey gained her expertise in case management working as a Geriatric Case Manager at United Healthcare Corporation in Minneapolis, MN where her services were outsourced to Memorial Hospital of Burlington County in Mt. Holy, NJ. At Memorial Hospital, Ms. Hickey assisted with the development of an integrated case management model and reduced overall length of stay for designated populations. She received her nursing diploma from Helene Fuld School of Nursing in Camden, NJ and her B.S.N. from Widener University in Chester, PA. She has been a nurse supervisor, nurse manager, and staff nurse for several hospitals in various different departments.

Inga Himelright, M.D.
Medical Director
University of Tennessee, Knoxville, TN

"Physician Involvement in the Concurrent Care Management"

Dr. Himelright is Medical Director at University of Tennessee Medical Center in Knoxville, TN. Prior to that, she was Director of Infection Control and Hospital Epidemiology at the University of Tennessee Medical Center. She served as Medical Director of the East Tennessee Regional Tuberculosis Clinic and Medical Director of the Knox County Health Department in Knoxville, TN. She has also been a Public Health Officer for the county. Dr. Himelright has been appointed to various university appointments including: Instructor in the Department of Medicine, Section of Infectious Diseases; Assistant Professor, Department of Medicine, Section of Infectious Diseases; Associate Professor, and Clinical Associate Professor, Department of Medicine, Section of Infectious Diseases – all at the University of Tennessee Medical Center. She received her M.D. from the University of Florida and her M.P.H. in Hospital Planning and Administration from the University of Tennessee. She did a post-graduate fellowship in Infectious Disease and Tropical Medicine at the University of South Florida. She is board certified by the National Board of Medical Examinators, the American Board of Internal Medicine and Infectious Diseases and Tropical Medicine and is an active member of numerous medical societies. Dr. Himelright has published research in a number of research and academic publications and is an accomplished lecturer.

Alex Hover, M.D., F.A.C.P.
Medical Director of Quality Resources
Sisters of Mercy, St. John's Health System, Springfield, MO

"Measuring the Effectiveness of a Blood Transfusion Guideline - Changing Blood Transfusion Practices at St. John's Hospital"

Dr. Hover is the Medical Director of Quality Resource at Sisters of Mercy, St. John's Health System. He also is a Gastroenterologist at St. John's Physician Clinics. Dr. Hover brings over 25 years of experience in the medical field and has served as a United States Air Force Medical Corp Major. His past hospital appointments include Medical Director of Quality Resources, Chief of Medicine, and Chairman of Department of Medicine. He received his M.D. with honors from St. Louis University School of Medicine.

Mark Johnson, M.D.
Chief Medical Officer
Sisters of Mercy Health Center, Oklahoma City, OK

"Improving Outcomes in Community Acquired Pneumonia Patients"

Dr. Johnson is Chief Medical Officer for Mercy Health Center, a 300 bed tertiary community hospital in Oklahoma City, OK, with a 900 physician medical staff. In this role, he is responsible for quality improvement, risk management, case management, infection control, employee health, medical staff services, peer review and CME. He serves on the Quality Council, Risk Management Council, Physician Leadership Advisory Council, and Patient Safety Committee of the Sisters of Mercy Health System Dr. Johnson has been the administrative leader for the implementation of the CareScience outcomes measurement program in at Mercy Health Center and has the responsibility for education of the medical staff in the use of the tool. Dr. Johnson received his M.D. from the University of Oklahoma College of Medicine and his B.A. in biology fro Carleton College.

John Jurica, M.D., M.P.H.
Vice President for Medical Affairs
Riverside Medical Center, Kankakee, IL

"Development of Board Reports: Creating Active Involvement"

Dr. Jurica is responsible for quality improvement, case management and continuing medical education at Riverside Medical Center, as well as several clinical support departments. He chairs the CareScience Care Management System Steering Committee at Riverside, which directs and monitors the use of the Care Management System product at the hospital. Dr. Jurica is a board certified Family Physician and has practiced in Kankakee, Illinois since 1986. He attended medical school at the University of Illinois at Urbana/Champaign and completed his residency training at the University of Illinois in Rockford. In 1993 he was awarded a Masters Degree in Public Health from the Medical College of Wisconsin.

Brigid Krizek, R.N., M.G.A., C.P.H.Q.
Director of Quality, Risk, and Case Management
Prince George's Hospital Center, Cheverly, MD

"Improving LOS & Outcomes in the Ventilator and Trach Population: The Rest of the Story"

Ms. Krizek is the Director of Quality, Risk, and Case Management at Prince George's Hospital Center, a 275-bed facility, located in Cheverly, MD. She obtained her Master's Degree in General Administration in 1995 from the University of Maryland. Prior to her role at Prince George's, Ms. Krizek worked at Washington Adventist Hospital, first in the Emergency Department, and then as Director of Quality Assessment. She is a member of Sigma Theta Tau, and is certified as a Healthcare Quality Professional.

Eugene Kroch, Ph.D.
Vice President of Research, CareScience

Pre-Conference Workshop: "Peering Into the Gray Box - Elucidating the Care Management System"

Dr. Kroch has been a Vice President of Research at CareScience since February 2000 and held the position of Director of Research since 1997. Dr. Kroch is also Professor of Economics in the College of Commerce and Finance at Villanova University and is a senior fellow at the Leonard Davis Institute of Health Economics of The Wharton School of Business. Dr. Kroch teaches and conducts research in the fields of econometrics, public policy, and health economics. He is also a visiting scholar in the Health Care Systems Department of the Wharton School of Business.

Steve Landgarten, M.D.
Chief Medical Officer, Hillcrest Medical Center

"Creating an Integrated Business Clinical Vision, Infrastructure and Results: Living the Business Case for Quality"

Dr. Landgarten is a graduate of the State University of New York, completed his residency in Internal Medicine at Montefiore Medical Center in 1968. He served in the US Army from 1968 to 1970. He completed Fellowships in Metabolic Disease and NuclearMedicine at Yale University in 1972. He is Board Certified in Internal Medicine and Nuclear Medicine, and is a Fellow of the American College of Physicians, and of the American College of Endocrinologists. Since 1976 he has been the Chief Medical Officer of the Hillcrest Healthcare System, in Tulsa, Oklahoma. He has served as Chairman of the AHA Council on Hospital Medical Staffs, and as Chairman of the JCAHO Committee on Education and Publications. He presently serves as the President of the Tulsa Medical Education Foundation. He is a Clinical Professor of Internal Medicine at the University of Oklahoma, and Director of Clinical Research of the Utica Park Clinic.

Kristine Martin-Anderson, M.B.A.
Vice President of Service Operations
CareScience, Philadelphia, PA

Pre-Conference Workshop: "Advanced Query"

Pre-Conference Workshop: "Core Measures Reporting - Using the CareScience Reporting Module"

Ms. Martin-Anderson oversees all aspects of Service Operations at CareScience, including Account Management, Product Support and Information Management. She has been with CareScience for over 9 years and has served the company in a multitude of roles, including Director of Operations and Provider Solutions, Director of Special Projects, Director of Product Management, Director of Customer Solutions and Account Manager. In her various roles as director, she has developed customer service strategies to help customers for performance measurement and improvement, designed product requirements and managed the process by which customers submit data to CareScience for analysis and hosting. Prior to coming to CareScience, she was a Consultant at The Moore Group where she conducted more than 75 healthcare planning projects and market analyses for the acquisition and development of healthcare facilities. Ms. Martin-Anderson received her B.S. from the University of Pennsylvania and her M.B.A. at the Wharton School.

Karen Masterson
Quality Improvement Analyst
St. Mary's Medical Center, Evansville, IN

"Physician Profiling - Part 2: PLATO - Physician Listing Activities, Treatments and Outcomes"

As the primary Care Management System and Query User at St. Mary's Medical Center and Health System, Ms. Masterson is responsible for quarterly reports with PLATO, risk-adjusted data and Core Measures validation and reporting. She also acts as the data liaison at medical staff meetings. She plays a key role in researching best practices to help implement evidence-based protocols. Ms. Masterson received her B.S. in Business Administration, Health Care Management at the University of Evansville, IN.

Steve Moore, M.D.
Vice President Medical Management
Carolinas Medical Center

"Creating an Integrated Business Clinical Vision, Infrastructure and Results: Living the Business Case for Quality"

Dr. Stephen Moore is Family Medicine trained, having graduated from Tufts University School of Medicine and University of Rochester Family Medicine program. He spent four years in Rural Community Health Centers where he served as Medical Director in underserved areas as part of a National Health Service Corps scholarship. After nine years in private practice in Southeastern Virginia, including three years as Board Member of the IPA of Southeastern Virginia and serving as Utilization Review Physician for four hospitals associated with a not-for-profit insurance company, he moved to the Chief Medical Officer position at Bon Secours Hampton Roads. In March of 2003, Dr. Moore joined the Carolinas Health System as VP Medical Management with Chief Medical Officer responsibility for Carolinas Medical Center, and Care Management responsibilities for the four CHS hospitals in the Charlotte-Mecklenburg County area. His passion remains clinical quality improvement, applying a systems approach focused on the patient's unique risk profile for complications and mortality.

Pat Orchard, M.S.H.A., M.E.d., R.N.
Market Development Executive, CareScience

"Concurrent Care Management: What is it and how does technology support it?"

Ms. Orchard is a Care Management Consultant and Market Development Executive for CareScience. She comes to CareScience with several years of experience in multiple settings in healthcare. Prior to joining CareScience, Ms. Orchard was a corporate Vice President for Clinical Quality and Performance Improvement for a healthcare system in New Jersey. Her previous management experience includes other senior management positions in case and care management in both payer and acute care and post-acute services. Ms. Orchard is a certified case manager and home care/hospice executive, a certified healthcare executive, and a licensed nursing home administrator. She received her M.E.d from Pennsylvania State University, her M.S.H.A. from the College of St. Francis, and her B.S.N. from the University of Maryland.

Rodd Padden, M.B.A.
Vice President of Corporate Development,
Canopy Systems, Inc., Chapel Hill, NC

"Concurrent Care Management: What is it and how does technology support it?"

Mr. Padden is the Vice President of Corporate Development and is leading the business planning process for Canopy Systems, Inc., a leading provider of secure, Web-based care management software solutions that improve the quality and cost-effectiveness of patient care. Mr. Padden is also responsible for identifying, negotiating, and managing strategic partnerships at Canopy. Prior to joining Canopy Systems, Mr. Padden was Vice President of Product Management for The MEDSTAT Group, a leading healthcare information company. At MEDSTAT, he led the development and growth of the Outcomes Analyst and Disease Staging product lines. Mr. Padden was also Director of Product Development for Oxford Specialty Management, a subsidiary of Oxford Health Plans. Mr. Padden received his M.B.A. from Northwestern University's Kellogg Graduate School and his B.B.A. from the University of Wisconsin-Madison.

Carolyn C. Richardson, R.N., M.B.A.
Care Management Consultant, CareScience

"Ascension Health Heart Failure Collaborative"

Ms. Richardson is a Care Management Consultant for CareScience. She offers over 20 years experience in the healthcare industry, having worked for academic hospitals, health plans and a healthcare vendor. Before coming to CareScience, Ms. Richardson worked as Senior Clinical Director for American Healthways, where she held responsibility for the development, implementation, clinical integrity, and operational viability of a national cardiac disease management program. Ms. Richardson's areas of expertise include cardiology, project development, customer support and relationship development. Prior to her leadership role with American Healthways, Ms. Richardson developed and implemented a comprehensive disease management program as part of a randomized controlled trial for an at-risk population with heart failure at BJC HealthCare in St. Louis, Missouri. In that role, she provided clinical expertise and the daily program management of multiple disciplines. Ms. Richardson has also presented across the Midwest on current treatment modalities for heart failure. She earned her M.B.A. from Webster University in Saint Louis, Missouri and her B.S.N. from Saint Louis University in Saint Louis, Missouri.

Dave Rorison, M.D.
Senior Vice President of Medical Affairs and Chief Medical Officer
University of Maryland Medical Center

"Improving Clinical Performance and Patient Safety: The Role of Risk Management as a Key Component of Care Management Strategy and Function"

In addition to his current position with the University of Maryland Medical Center, Dr. Rorison serves as the Chief Executive Officer of UniversityCare; a position he has held since 1998. Prior to returning to the University of Maryland Medical Center in 1996, Dr. Rorison served as the Chairman of Emergency Medicine at Mercy Medical Center in Baltimore for over 6 years. In his current roles, Dr. Rorison has focused on clinical effectiveness, medical outcomes and applied informatics in the delivery of care. He is also responsible for Graduate Medical Education, credentialing, and patient safety initiatives at the Medical Center. A native of Pittsburgh, Pennsylvania, he received his BA from the Johns Hopkins University, his medical degree from the University of Maryland and a Master of Business Administration from Loyola College in Baltimore. He is a fellow in the American College of Emergency Physicians and remains active in the field of Emergency Medicine.

Karl Saake, M.P.H.
Senior Clinical Data Analyst
Ascension Health, St. Louis, MO

"Glycoprotein IIb/IIIa Receptor Inhibitor: Process for System-wide Improvements"

"Ascension Health Heart Failure Collaborative"

Mr. Saake is the Senior Clinical Data Analyst at Ascension Health in St. Louis, MO. In this role he is in charge of designing, conducting and analyzing clinical studies in support of system and Health Ministry quality improvement activities. He also provides education and consultation for the Outcome Measure Database and CareScience products along with operational support in statistical methodology and use of statistical software to the national office and Health Ministry staff. Mr. Saake received his M.P.H. from Saint Louis University.

Simon Samaha, M.D.
Acting Chief Operating Officer
Cooper Health System, Camden, NJ

"Strategic Sourcing of Care Management: A Successful Business Model"

"ED Simulation: Improving ED Throughput"

Dr. Samaha is Vice President for Information Technology and Chief Information Officer for the Cooper Health System. In this role, Dr. Samaha is responsible for the strategic direction of Information Technology at the Cooper Health System. Prior to this position, he was the Medical Information Officer at Cooper Health System, where his duties were primarily focused on clinical systems, Y2K and Health Information Management. His main functions currently include: corporate wide and IT strategic planning, implementing best practices in IT, selection of systems, and corporate-wide oversight of HIPAA compliance. Mr. Samaha has been recognized nationally as a leader in healthcare information technology and is often invited to present at local, regional, national and international conferences. As a board-certified Internist he practices inpatient Internal Medicine with the hospitalist group at the Cooper Health System.

Sagar Shah, M.P.H.
Analyst, Patient Care Services & Clinical Decision Services
Rush North Shore Medical Center, Skokie, IL

"Interventional Cardiology Performance Improvement Initiative"

Mr. Shah is the primary Clinical Decision Support Analyst at Rush North Shore Medical Center. He is responsible for providing data management and analytical support for clinical, process improvement and other hospital initiatives. He also works with the Interventional Cardiology Task Force at Rush North Shore Medical Center. Mr. Shah received his M.P.H. from the University of Illinois at Chicago.

Tami Strand
Manager, Clinical and Operations Development
St. Luke's Hospital, Chesterfield, MO

"Prevention of Urinary Track Infections (UTI)"

Ms. Strand is Manager of Clinical and Operations Development at St. Luke's Hospital in Chesterfield, MO. In her role, she is one of the key users of the Care Management System where she specializes in outcomes improvement identification and facilitation. As a Process Improvement Special Projects Leader, Ms. Strand focuses on efficiency and patient throughput. She develops and facilitates the hospital-wide Balanced Scorecard initiative and the administration of Global Cardiac Contract. She is also a resource to senior staff for data interpretation and presentation. Ms. Strand received her M.B.A. at Webster University and a degree in Medical Technology from Bethesda Hospital.

Sanford Tolchin, M.D.
Chief Medical Officer, Borgess Medical Center

"Creating an Integrated Business Clinical Vision, Infrastructure and Results: Living the Business Case for Quality"

Dr. Tolchin currently serves as Chief Medical Officer for Borgess Health Alliance headquartered in Kalamazoo, MI. He is responsible for region-wide performance improvement efforts, and physician education initiatives. He also serves as advisor to the President and CEO and senior leadership on general matters relating to medical staff affairs throughout the alliance. He also serves as Chief Medical Officer for Borgess Medical Center, a 426-bed tertiary care facility, overseeing credentialing, privileging, peer review, and reappointment. As Borgess Medical Center Chief Medical Officer he is instrumental in strategic planning, continuous quality improvement, managed care contracting, critical pathway and disease management platform development, the utilization of an automated severity-adjusted outcome measurement system (Care Management Systems) and marketing. He participated in the rejuvenation of the graduate medical education program in Kalamazoo, the Kalamazoo Center for Medical Studies, affiliated with Michigan State University – College of Human Medicine. He is the current vice-chair of the Board of Directors of that organization, in addition to serving continuously on its Board for the past twelve years. In addition, Dr. Tolchin serves on the Ascension Health Board of Trustees Quality Committee. He has chaired the Ascension Health Great Lakes Division Physician Executive Organization. He was a member of the 10-person search committee for a new Ascension Health CEO, and co-leads the national Clinical Excellence Team, concentrating on reduction in medical errors, maternal and child care excellence, system-wide risk-adjusted outcome measurement efforts, and other safety and quality initiatives. Dr. Tolchin had practiced internal medicine and rheumatology for 14 years prior to leaving Pittsburgh, PA in 1987 to assume his responsibilities at Borgess. He is a member of numerous professional organizations and societies, in addition to being board certified in internal medicine and medical management. He has addressed medical and management audiences all over the country as a consultant on varied subjects such as the multifaceted uses of healthcare outcome measurements, CQI, Critical Pathways, preparing physicians for managed care, issues of medical leadership, and the soul of medicine.He was born and raised in Pittsburgh, PA. He attended Washington and Jefferson College, Washington, PA, The University of Pittsburgh School of Medicine, and served his residency and fellowship at Montefiore Hospital (Pittsburgh) and the University of Pittsburgh. He served in the United States Air Force as a general medical officer from 1967 to 1969. He has served on the Board of the VNA, as Chair of the Board of the West Michigan Cancer Center, as President of the local chapter of the Arthritis Foundation, President of the American Heart Association, and Board Chair of the Greater Kalamazoo United Way. He is an associate professor of medicine at Michigan State University – School of Human Medicine.

Edwin Trautman, Ph.D
President Risk Management Foundation, Harvard Medical Institutions

"Improving Clinical Performance and Patient Safety: The Role of Risk Management as a Key Component of Care Management Strategy and Function"

Edwin Trautman is President of RMF Strategies. Mr. Trautman leads RMF Strategies' business strategy and market development. A successful entrepreneur, he has grown several businesses as well as leading various healthcare technology groups and serving on the faculties of Harvard and MIT. He has been involved with healthcare and technology for over thirty years. Prior to joining RMF Strategies in 2001, Ed was a technology strategy and engineering consultant focusing on medical technologies, enterprise information systems, advanced computing, and healthcare informatics in an independent consulting company in Concord, MA. He has held senior executive positions with CareInsite, an early-stage business venture now part of WebMD, and with Cerner Corporation where he led the development of Cerner's electronic medical record. Ed has served as Assistant Professor of Anaesthesia (Bioengineering) at Harvard Medical School and Harvard/MIT Division of Health Sciences and Technology, and as Director of the Anaesthesia Bioengineering Research Unit and Assistant Biomedical Engineer at Massachusetts General Hospital. Mr. Trautman received his bachelor of science, master of science, and doctor of philosophy in Electrical Engineering and Computer Science (Biomedical Engineering) from Massachusetts Institute of Technology. He holds two patents and has authored numerous articles.

Helene Verner, R.N.
Team Lead, Customer Service Center
CareScience

Pre-Conference Workshop: "Core Measures Reporting - Using the CareScience Reporting Module"

Ms. Verner is the Team Lead for Customer Service at CareScience. She brings to her role over 25 years of experience as a healthcare professional including emergency room nursing, administration, quality improvement, case management, geriatrics and regulatory compliance. Ms. Verner is experienced in the design and implementation of cost effective quality patient care in both acute and long-term care. As an Account Manager one of her responsibilities is the education of key users, physicians and other healthcare professionals on the use and application of the Care Management System, which includes training and support for staff using the Query tool.

JoAnn Webster, M.B.A.
Senior Director, Strategic Resources Team
Ascension Health, St. Louis, MO

"Ascension Health Heart Failure Collaborative"

Ms. Webster is the Senior Director of the Strategic Resources Team at Ascension Health in St. Louis, MO. In this role she provides strategic planning, project management, facilitation, and business analysis support for the Ascension System Office. Ms. Webster has over 25 years of healthcare experience, including 15 years in clinical nursing and management and 10 years in Managed Care leadership positions. Her areas of expertise include operational process improvement, strategic and tactical planning, and information system selection and implementation. Ms. Webster has taught professional seminars as well as university and community college courses and is published in various nursing journals. She received her B.S.N. from the University of Missouri in Columbia and her M.B.A. from City University in Seattle.